Infant Hooded Towel - Grey Stripe

At Mila Maison, we want you to be completely satisfied with
your purchase. If for some reason you are not satisfied, we offer
one 30-day money-back guarantee.



Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund
you in full, free of charge.



No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of
receipt of the item. To return a product, it must be in the same condition as
you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at contact@milamaison.com to have your
return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form
to the following address:

Main return address:

Company Name: NOVACORE RETAIL SOLUTIONS LTD

Email: info@milamaison.com

Company Number: 13749582

Registered Office Address:

84 Kingsway

Rochdale

England OL16 5DL

We recommend that you use a traceable freight option, as we
are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we
will notify you by email. Approved returns are refunded within 14 working days
using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact
us within 48 hours of receipt. We will offer a free refund or refund.

Delivery Area:

Worldwide Shipping on All Orders

Shipping Provider:

All orders are shipped from our third-party logistics (3PL) warehouse in China,
with final delivery handled by local partner carriers. See the detailed
description below for what a 3PL does.

Processing Time:

Orders are processed within 24 hours (Monday to Friday). Orders placed on
weekends or public holidays are processed the next business day.

Delivery Time:

Estimated delivery time is 5–8 business days from the date of shipment.

Shipping Cost:

We offer free shipping on all orders to Sweden. No hidden fees apply.

No Customs Fees or Surprises

You won’t pay any customs duties or import taxes—what you see at checkout is
the final price, with no hidden charges upon delivery.

Tracking:

Once your order has been shipped, you will receive a confirmation email with a
tracking number so you can follow your delivery. You can also track your order
directly on our website here:

🔗 Track Your Order 

Delays:

We strive to deliver promptly, but delays may occur during high-demand periods,
holidays, or due to unforeseen issues with the shipping provider. We appreciate
your patience.

Delivery Address:

Please ensure that all delivery details are correct. We are not responsible for
lost packages due to incorrect address information.

Failed Deliveries or Returned Packages:

If a package is returned to us due to incorrect address information or failure
to collect it, we will contact you to arrange a new delivery. Additional
shipping charges may apply.

Damaged Packages:

If your package arrives visibly damaged, please take photos and contact us
within 24 hours at: info@milamaison.com

✅ What a 3PL in China Does:



*  Order Fulfillment: Efficiently picks, packs, and ships customer
orders.

*  Customs & Compliance: Handles export documentation and ensures
smooth cross-border delivery.

*  Returns Handling: Manages international returns when necessary.

*  Inventory Management: Offers real-time inventory tracking through a
digital dashboard.



Important: The inventory stored at our 3PL facility is fully owned by us. We
have purchased this stock ourselves and shipped it to our 3PL. The 3PL is simply
storing and managing our inventory.